Swiss Hospitality Group
Hotel & Restaurant Staff Only
FREE TRAINING
Since SHG is a leader hospitality management, SHG offers now free trainings to all hotel & restaurant staff in the world. Trainings are for 4* & 5* hotels staff. Online courses (live trainings and recorded videos). Available online 24/7. Every department.
LIST OF FREE TRAININGS OFFERED BY SHG
FRONT OFFICE
Description:
Learn the basics in Front Office in a Luxury hotel: Front Desk, Bookings, Check-In, Check Out, Guests Complains, Housekeeping introduction, Concierge, Bell boys, Valet, VIP Guests, Revenue Management
Target Participants:
- New hotel staff
- Staff willing to validate their skills and basic knowledges
- Staff looking for tips to improve the quality of service and process.
- Future business owners who need to learn about Front Office Department.
- Managers from other departments who need Front Office training to boost their career and be promoted.
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
HOUSEKEEPING
Description:
Learn the basics in Housekeeping in a Luxury hotel: Organization, Cleaning, Turn-Down Service, Inspection, Management of People, Motivation, Quality Control
Target Participants:
- New hotel staff
- Staff willing to validate their skills and basic knowledges
- Staff looking for tips to improve the quality of service and process.
- Future business owners who need to learn about Housekeeping Department.
- Managers from other departments who need Housekeeping training to boost their career and be promoted.
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
RESTAURANT SERVICE
Description:
Learn the basics in Food & Beverage Service: Organization, Types of service, process, mistake to not do, become a perfect waiter, preparation before service, during service, after service.
Target Participants:
- New hotel staff
- Staff willing to validate their skills and basic knowledges
- Staff looking for tips to improve the quality of service and process.
- Future business owners who need to learn about Restaurant Service.
- Managers from other departments who need Restaurant Service training to boost their career and be promoted.
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
EVENTS
Description:
Learn the basics in Food & Beverage Events such as weddings, cocktail parties, dinners, etc: Organization, Preparation, process, mistake to not do, organize perfect events
Target Participants:
- New hotel staff
- Staff willing to validate their skills and basic knowledges
- Staff looking for tips to improve the quality of service and process.
- Future business owners who need to learn about Events.
- Managers from other departments who need Events training to boost their career and be promoted.
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
NETWORKING
Description:
Learn how to network in events and online. Learn how important networking is for yoru career, the networking process, importance of your image, etc.
Target Participants:
- Anyone interested in boosting their career, getting promoted.
- Someone looking for a job
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
MANAGEMENT OF PEOPLE
Description:
Learn how to manage people, all management styles, leadership, conflict management, crises management
Target Participants:
- All managers
- Staff willing to become managers
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
LEADERSHIP
Description:
Learn how to become a leader, difference between a leader and regular people, vision, charism, management of people, solving issues, conflict management, crises management.
Target Participants:
- All managers
- Staff willing to become managers
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
COST-CONTROL IN HOSPITALITY
Description:
Understand what is food cost, beverage cost, how to calculate them, how to contol your cost, how to save money, how to make profits, how to do inventories.
Target Participants:
- All Chefs and staff in kitchen
- All staff in a restaurant
- All restaurant owners
- All financial managers new in hospitality business
- Staff willing to become managers
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
ENTREPRENEURSHIP
Description:
Learn how to budget, make financial forecast, how to build your business plan, what to not forget, how to pitch, how to raise funds, how to succeed, strategy.
Target Participants:
- Anyone starting a new business
- All staff helping management to develop
- Anyone having the wish to start a business
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
HUMAN RESOURCES
Description:
Learn how to run the HR department, how to hire new people, how to promote, how to lay off, how to conduct yearly interviews, understanding 360 reviews, managing conflicts
Target Participants:
- All business owners
- All HR staff
- All managers dealing with HR
- Anyone having the wish to start a business
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
RECRUITMENT
Description:
Learn how to recruit a new team, understand the hiring cost and the process, mistakes to not do, what to do after the recruitment, how to avoid high staff turn-over, understand and apply the right process to succeed.
Target Participants:
- All business owners
- All HR staff
- All managers hiring people
- Anyone having the wish to start a business
Additional Information:
- Language: English (On request: French, Italian, Spanish, Portuguese, Chinese, Arabic)
- Group Size: limited to 25 participants
- Teaching Method: Traditional Live teaching via Zoom (online courses)
- Teaching Material: Access to SHG eCampus Moodle Platform to read all courses slides and access to additional teaching videos
- Duration: 5 days (4 hours per day)
- Fees: Free
ADDITIONAL OPTIONS
TESTS (Optional)
After free trainings, hotel staff have the possibility to pass test for each training:
49 $ per test
(Online test, Online payment)
CERTIFICATES (Optional)
After passing with success the test, SHG will deliver a Certificate for each training:
89 $ per digital certificate
or
199$ for both
(digital + paper certificates delivered worldwide)
(Online payment)
Our Mission
At SHG UNIVERSITIES - International Hospitality & Business Schools, we are dedicated to providing high-quality education to adults looking to advance their careers or personal lives. We believe that education is the key to success, and we are committed to helping our students reach their full potential.
Our Instructors
Our instructors are experienced professionals in their respective fields, and are passionate about teaching and helping others succeed. They bring real-world knowledge and practical skills to the classroom, ensuring that our students are well-prepared for their future endeavors.
Our Fees
- Registration: Free
- Courses & Trainings: Free
- Courses Material: Free
- Videos of courses: Free
- Test: 49 USD
- Digital Certificate: 89 USD
- Paper Certificate, Post, Digital Certificate: 199 USD